Juice® is a trading names of Fresh Motors Ltd, we are committed to protecting and respecting your privacy. This Policy together with our Terms of Use and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 2018 (the Act), the data controller is Fresh Motors Ltd of Fresh Motors, Norwich Road, Watton, Norfolk, IP25 6HW
Your privacy is important to us, this Privacy Policy explains what personal data Fresh Motors Ltd collects from you, through our interactions with you and through our products and services and how we use that data.
Fresh Motors Ltd offers a wide range of products and services to include Juice My Car and Juice My Van.
Personal Data That We Collect
Fresh Motors Ltd collects data to operate effectively and provide you the best experiences with our products and services.
You provide some of this data directly, such as when you add your details to our website forms or provide us with the details we require to facilitate your vehicle valuation. We do obtain some data from how you interact with our products by online, for example, using technologies like Cookies, we may also obtain some data from third parties.
You have choices about the data we collect, when you are asked to provide personal data, you may decline.
But if you choose not to provide data that is necessary to facilitate your purchase we may not be able to provide the product or service you are looking to purchase.
The data we collect depends on the context of your purchase, the choices you make, including your privacy settings, and the products and features you use. This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise.
It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The data we collect can include the following:
Name and contact details. We collect your first and last name, email address, postal address, phone number and other similar contact details.
Credentials. We may collect passwords, password hints and similar security information used for authentication and account access.
Demographic data. We collect data about you such as your age, gender, date of birth, employment details and address history.
Identification data. Necessary to comply regulations such a Aniti-Money Laundering requirements to include drivers licence information, photo and personal description information.
Payment and financial data. We collect data necessary to process your payment if you make purchases, such as your payment card number, expiry date and the security code associated with your payment card.
Device and Usage data. We collect data about your device to enable you to compare vehicles on the Fresh Motors Ltd website
Location data. Through our website we collect imprecise location data, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postcode level.
Video. If you enter the Fresh Motors premises your image will be captured by our security cameras.
Telephone & Email. We also collect information you provide to us and the content of messages you send to us, such as feedback and reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer service, phone conversations or chat sessions with our employees may be monitored and recorded.
Technical information. Through automatic usage of our website, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy.
Communications. We use data we collect to communicate with you and personalise our communications with you. For example, we may contact you by phone or email or other means to inform you when a product is ending, discuss your purchase, remind you about servicing, update you or enquire about a new product or service, invite you to participate in a survey. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from Fresh Motors Ltd by email, SMS, post and telephone.
How We Use Personal Data
Fresh Motors Ltd uses the data we collect to operate our business and provide you the products we offer, which includes using data to improve our products and personalise your experiences. We also may use the data to communicate with you, for example, informing you about your purchases and product information.
Providing and improving our products.
We use data to provide and improve the products we offer and perform essential business operations, such as in the development of new products, conducting research and providing customer support. Examples of such uses include the following:
- Providing the Products. We use data to carry out your transactions with us and to provide our products to you. Often, those products include personalised features and recommendations that ensure the products discussed meet your requirements.
- Customer support. We use data to help address issues and provide other customer care and support services.
- Product Improvement. We use data to continually improve our products and website, including adding new features or capabilities.
- Security, Safety and Dispute Resolution. We use data to protect the security and safety of our products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements.
- Business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions and report on the performance of our business.
Where do we store your personal data?
Fresh Motors will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on secure servers, any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) by one of our suppliers. It may also be processed by staff operating outside the EEA who work for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How long do we store your personal data?
Unless required to do so by law for instance for the purposes of preventing fraud or tax evasion, we do not retain personal data no longer than is necessary for the purposes for which we originally collected it. Ordinarily, this will be for a period of 7 years if you have purchased a vehicle or services or obtained finance through us, or 6 months if you have not.
If you have not objected to us providing you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, or if you have given and not withdrawn your consent for us to use your personal data for other marketing purposes, we will retain the data for as long as we need it for those purposes.
We regularly review the personal data we hold and delete anything we no longer need. Information that does not need to be accessed regularly, but which still needs to be retained, is safely archived or put offline.
Reasons we share personal data
We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested. We also share data with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to maintain the security of our products; and to protect the rights or property of Fresh Motors Ltd.
When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.
In addition, we share personal data with affiliates. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy, GDPR and security requirements and are not allowed to use personal data they receive from us for any other purpose.
Finally, we will access, transfer, disclose and preserve personal data, when we have a good faith belief that doing so is necessary to:
- Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
- Protect our customers, for example to prevent fraud;
- Operate and maintain the security of our products, including to prevent or stop an attack on our computer systems;
- Protect the rights or property of Fresh Motors Ltd.
How to access and control your personal data
The Data Protection Act 2018 (Act) gives you the right to access information held about you, your right of access can be exercised in accordance with the Act. We will not charge you for providing you with details of the information we hold about you unless your request is manifestly unfounded or excessive, particularly if it is repetitive, when we will charge you a reasonable fee, based on the administrative cost of providing the information. We may also charge a reasonable fee to comply with multiple requests for further copies of the same information.
When making an enquiry or purchase from Fresh Motors Ltd you will have chosen how and when we can contact you. You can review and change this at any time by advising us of the change in your preferences, your records will then be updated.
If you wish to see the data we hold on you a subject access request can be made in writing at any time.
You can choose whether you wish to receive promotional communications from Fresh Motors Ltd by email, SMS, postal mail and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in those messages. You can also make choices about the receipt of promotional email, telephone calls and post by contacting Fresh Motors Ltd directly where our records will be updated.
You have the right to ask us not to process your personal data for marketing purposes. We will ask your consent before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
– You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data.
– You also have the right to have inaccurate or incomplete data corrected and, in some cases (such as where it is no longer necessary for us to retain the data for the purposes for which it was originally collected/processed, where we need your consent and you have withdrawn such consent, or where you object to the processing and there is no overriding legitimate interest for us to continue with it) to have your personal data removed from our systems.
– Where you have provided your personal data to us and our processing is carried out by automated means based on your consent or for the performance of a contract, you may ask us to provide you with the data in a structured, commonly used and machine-readable form or, if this is technically feasible with our systems, to transmit the data directly to another organisation. Machine readable means that the information is structured so that software can extract specific elements of the data.
Unless the decision is necessary for entering into or for the performance of a contract between us, is authorised by law or you have given your explicit consent for us to do so, you have the right to ask us not to subject you to any decision which produces a legal effect or a similarly significant effect on you on the basis of automated processing.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You can exercise any of the above rights at any time by contacting us in writing at Juice, Fresh Motors, Norwich Road, Watton, Norfolk, IP25 6HW.
Complaints
If you have any complaints about how we process your personal data, please contact us at Juice, Fresh Motors, Norwich Road, Watton, Norfolk, IP25 6HW and we will do our best to resolve them.
If you remain dissatisfied, you may contact the Information Commissioner’s Office by writing to it at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephoning 0303 123 1113 or by visiting https://ico.org.uk/
Changes to our privacy policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or change to our privacy policy.
